Legal & Privacy

Your Data, Your Business: Our Privacy Commitment.

At Afrisoft Online, we understand that your business data is your most valuable asset. This policy explains how we collect, use, and protect your information when you use our hosting, AI, and IT services in Malawi.

1. Information We Collect

To provide our services effectively, we collect only the information necessary to run your projects. This includes:

  • Contact & Billing Details: Names, phone numbers, email addresses, and payment information needed to manage your account.
  • Business & Project Data: Business names, domain names, website content, and specific project requirements.
  • Technical & Hosting Data: Server logs, IP addresses, domain registration details, and configuration settings required to keep your website and AI agents running.

2. How We Use Your Information

We use your data strictly to deliver and improve our services. Specifically, we use it to:

  • Set up, maintain, and troubleshoot your hosting, domains, and AI automation agents.
  • Communicate with you regarding technical support, billing, and important service updates.
  • Ensure the security and performance of our servers and your digital infrastructure.

3. Data Security & Our Local-First Approach

Security is at the core of our business. Because Afrisoft Technologies specializes in locally hosted AI and local server infrastructure, your data benefits from enhanced privacy. Unlike global cloud providers that scatter your data across foreign servers, our local-first approach ensures your business information remains secure, closely monitored, and compliant with best practices.

4. Strict No-Selling Policy & Third Parties

We do not sell, trade, or rent your personal or business information to third parties. We only share data with trusted partners strictly when necessary to deliver our services (for example, domain registrars to secure your domain name, or payment gateways to process your bills). All partners are bound by strict confidentiality agreements.

5. Your Rights & Data Control

You are in control of your information. As our client, you have the right to:

  • Request access to the personal and business data we hold about you.
  • Request corrections or updates to your contact and account details.
  • Request the deletion of your data, subject to any legal or billing retention requirements.
  • Change your access credentials at any time to maintain security.

6. Contact Us for Privacy Questions

If you have any questions about this Privacy Policy, how we handle your data, or if you wish to exercise your data rights, please reach out to our team directly. We are here to help.